3 Hospitality Staffing Solutions for Finding Your Perfect Match

As a result of the COVID-19 dilemma, the hospitality industry has been completely shut down, and most businesses have laid off hundreds of employees. The employment landscape then turned upside down over the last couple of years, which has resulted in a dramatic shortage of workers. Many businesses have difficulty finding sufficient employees to meet their needs.

This is the reason why hospitality recruitment requires a rapid response time. As the hospitality industry moves rapidly, many employees tend to take the first position offered to them on the market. In other words, you cannot afford to hang around, so cutting the time for this process is essential. 

And to take the shortest route to your hiring process, you need to know more about the solutions available now for the hospitality industry. These solutions can make recruitment faster and more effective. Here are 3 hospitality staffing solutions that can help you, and if you decide to choose the first one, then you can skip the other two:

1- Outsourcing: hospitality staffing agencies

Recruitment process outsourcing is a business process where a company partially or entirely transfers its recruitment process to an external service provider. It’s a form of business process outsourcing (BPO) that usually has a front office and a back office.

Workforce provider helps companies solve one of their most pressing recruitment problems—finding suitable candidates to become highly qualified employees. Today, 77% of employers report difficulty filling roles, which provides real-time data and insight that companies and people need to respond to today’s trends. Meaning that businesses can’t get the right applicants to fill open positions. RPO (Recruitment Process Outsourcing) companies can help businesses overcome this challenge and find qualified candidates, which explains their success in the market.

Outsourcing can be a cost-effective alternative to maintaining an in-house staff. Without the need for hiring, training, or providing benefits to additional employees, outsourced services allow businesses to access a team of experienced recruiting professionals and updated specialists in that field. 

This flexibility enables businesses to allocate their resources more strategically and focus on their own operations, without getting distracted by other tasks that require experts in their field.
The services offered by manpower companies can also help businesses improve their finances by offering a variety of payment plans. This helps them manage cash flow better.

2- Hospitality recruitment management software

Recruiting management software offers a variety of tools and features that facilitate the hiring process and improve its efficiency. Recruiting professionals can utilize these tools to manage, track, and improve their recruitment efforts.

Almost all recruitment tools automate certain tasks, including applicant tracking, interview management, prescreening assessments, and bulk actions. They also give you access to integrations with other recruiting applications, various reporting and analytics tools, and candidate-sourcing features to help you identify top talent. Additionally, these platforms often help you create and share job postings on your business’ official platforms. 

Good recruitment management software also gives you access to every step of the recruitment process through a single platform, and helps you make data-driven management decisions and optimize your recruitment workflows constantly. 

What are the functions that recruitment management software can automate in the hospitality industry?

  • Candidates screening 
  • Applicants tracking
  • Recruitment management
  • Attendance management
  • Bonus
  • Employee self-service management
  • Payroll management
  • Performance management

And many more functions can be automated. Some recruitment management software can automate financial processes in the company, and some can measure productivity and performance, depending on the software you choose.

3- Evaluating customized recruiting assessments 

A skills assessment should be conducted at the beginning of the recruitment process in order to identify the top scorers and proceed directly to interviews. 

There are several tests that could be used to assess hotel staff, depending on the specific job role:

  • Communication test
  • Following instructions test
  • Problem-solving test
  • Time management test
  • Motivation test
  • Big 5 (OCEAN) test: openness, conscientiousness, extraversion, agreeableness, and neuroticism.
  • Customer service test
  • General hospitality mindset
  • Situational judgment
  • F&B and restaurant behaviors
What soft skills make a good hospitality candidate?

Use the WETCO method to know. The WETCO method emphasizes the top soft skills of hospitality staff:

  • Warmth
  • Empathy
  • Teamwork
  • Conscientiousness
  • Optimism

These are just a few ideas of the types of tests you can use to include in your hospitality recruitment assessment.

How can SMASCO help?

It is common for managers to make inaccurate decisions regarding staffing solutions. As an example, short-term staffing needs do not require long-term staffing solutions. It’s also unwise to work with a short-term contract if your recruiting needs are ongoing or growing, especially when it comes to hospitality staffing.

The Saudi Manpower Solutions Company, SMASCO, assists you in this endeavor. A meeting is held, we discuss, we determine your business requirements, and we provide you with trained, skilled, and ready-to-work staff. Once the contract is signed, you can be confident that your team of competent and experienced candidates will be hired. Leave it on SMASCO. Contact us now


  • 10 essential hospitality recruitment tips to hire the best staff, testgorilla.com
  • How Outsourcing Can Help Your Hospitality Business Navigate Labor Shortages, by Bob Gilbert, Citrincooperman
  • The best recruitment management software for your business, testgorilla.com
  • Best Recruiting Software Of 2023, by Janette Novak, Lauren Hansen, Forbes Advisor
  • What Is a Remote Hospitality and How to Become One, by ZipRecruiter Marketplace Research Team.
  • Best Recruiting Software for Hospitality Businesses, softwaresuggest.com
  • The Talent Shortage, go.manpowergroup.com
  • Everything you need to know about recruitment process outsourcing (RPO), testgorilla.com