{"id":3,"date":"2023-02-01T12:33:41","date_gmt":"2023-02-01T12:33:41","guid":{"rendered":"https:\/\/sam.roselladigital.net\/?page_id=3"},"modified":"2025-08-20T11:06:54","modified_gmt":"2025-08-20T11:06:54","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.smasco.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Tajawal||||||||&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;2em&#8221; header_font=&#8221;Tajawal||||||||&#8221; header_font_size=&#8221;40px&#8221; header_2_font=&#8221;Tajawal||||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_5_font=&#8221;Tajawal||||||||&#8221; header_5_font_size=&#8221;22px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><a name=\"_Toc203576701\"><\/a><span>1.\u00a0\u00a0\u00a0\u00a0<\/span><span>Who Are we?<\/span><\/h1>\n<p style=\"font-weight: 400;\">Saudi Manpower Solutions Company (SMASCO) is a registered entity under the Saudi Ministry of Commerce and holds trademarks in line with regulatory requirements. SMASCO specializes in providing comprehensive workforce solutions across various sectors, including domestic labour, corporate staffing, and project-based manpower services. The company operates under the licensing and oversight of the Ministry of Human Resources and Social Development.<\/p>\n<p style=\"font-weight: 400;\">SMASCO\u2019s core tasks include recruitment, mobilization, training, and management of local and international manpower. It offers services to both individual customers and corporate clients. Its target group spans households, small and medium enterprises, and large-scale organizations operating within the Kingdom of Saudi Arabia.<\/p>\n<p style=\"font-weight: 400;\">License or Commercial Register: 1010331000<\/p>\n<h1><a name=\"_Toc203576702\"><\/a><span>2.\u00a0\u00a0\u00a0\u00a0<\/span><span>Date of Last Update<\/span><\/h1>\n<p style=\"font-weight: 400;\"><span>The Privacy Policy was last updated on 15\/07\/2025.<\/span><\/p>\n<h1><a name=\"_Toc203576703\"><\/a><span>3.\u00a0\u00a0\u00a0\u00a0<\/span><span>Contact Information<\/span><\/h1>\n<p style=\"font-weight: 400;\">This Privacy Policy is issued by Saudi Manpower Solutions Company (SMASCO), the Controller of personal data processing activities.<\/p>\n<p style=\"font-weight: 400;\"><strong>Contact Information:<\/strong><\/p>\n<ul style=\"font-weight: 400;\">\n<li><strong>Phone:<\/strong><span>\u00a0<\/span>+966 920010133<\/li>\n<li><strong>Website:<\/strong><span>\u00a0<\/span><a href=\"https:\/\/www.smasco.com\">www.smasco.com<\/a><\/li>\n<li><strong>Head Office:<\/strong><span>\u00a0<\/span>6527 Olaya Street, Al Ghadeer District, P.O. Box 91279, Riyadh 13311, Kingdom of Saudi Arabia.<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">If you have any questions or concerns regarding the processing of your personal data, or if you wish to exercise any of your rights under the Personal Data Protection Law, you may contact our Personal Data Protection Officer (DPO) at:<\/p>\n<ul style=\"font-weight: 400;\">\n<li><strong>Name:<\/strong><span>\u00a0<\/span>Osama Emad Quassoma<\/li>\n<li><strong>Email:<\/strong><span>\u00a0<\/span>DPO@smasco.com<\/li>\n<li><strong>Phone:<\/strong><span>\u00a0<\/span>550899719<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">The DPO is available to provide further information about how your personal data is handled and to assist with any related inquiries.<\/p>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<h1><a name=\"_Toc203576704\"><\/a><span>4.\u00a0\u00a0\u00a0\u00a0<\/span><span>The Data We Collect<\/span><\/h1>\n<p style=\"font-weight: 400;\">Raha collects personal data either directly from the Data Subject or indirectly through system usage. The categories of data collected include:<\/p>\n<table width=\"100%\">\n<tbody>\n<tr>\n<td width=\"16%\">\n<p><strong>Category<\/strong><\/p>\n<\/td>\n<td width=\"35%\">\n<p><strong>Description<\/strong><\/p>\n<\/td>\n<td width=\"23%\">\n<p><strong>Source<\/strong><\/p>\n<\/td>\n<td width=\"25%\">\n<p><strong>Mandatory\/Optional<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"16%\">\n<p><strong>Customer Data<\/strong><\/p>\n<\/td>\n<td width=\"35%\">\n<p>Name, mobile number, email address<\/p>\n<\/td>\n<td width=\"23%\">\n<p>Provided directly by user during account creation<\/p>\n<\/td>\n<td width=\"25%\">\n<p>Mandatory<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"16%\">\n<p><strong>Worker Data<\/strong><\/p>\n<\/td>\n<td width=\"35%\">\n<p>Name, ID number, availability, shift and booking history<\/p>\n<\/td>\n<td width=\"23%\">\n<p>Collected internally and through operational systems<\/p>\n<\/td>\n<td width=\"25%\">\n<p>Mandatory<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"16%\">\n<p><strong>Operational Data<\/strong><\/p>\n<\/td>\n<td width=\"35%\">\n<p>Trip schedules, booking statuses, and resource assignment<\/p>\n<\/td>\n<td width=\"23%\">\n<p>Generated through usage of the platform<\/p>\n<\/td>\n<td width=\"25%\">\n<p>Mandatory<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"16%\">\n<p><strong>System Data<\/strong><\/p>\n<\/td>\n<td width=\"35%\">\n<p>Login records, feedback, booking timestamps, and approximate location<\/p>\n<\/td>\n<td width=\"23%\">\n<p>Collected through application logs and monitoring tools<\/p>\n<\/td>\n<td width=\"25%\">\n<p>Mandatory<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"16%\">\n<p><strong>Location Data<\/strong><\/p>\n<\/td>\n<td width=\"35%\">\n<p>Approximate location during booking and service execution<\/p>\n<\/td>\n<td width=\"23%\">\n<p>System-generated via device\/location permissions<\/p>\n<\/td>\n<td width=\"25%\">\n<p>Optional (depending on user\/device settings)<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"16%\">\n<p><strong>Third-Party Data<\/strong><\/p>\n<\/td>\n<td width=\"35%\">\n<p>No data is collected from third parties unless legally required or with user consent<\/p>\n<\/td>\n<td width=\"23%\">\n<p>N\/A<\/p>\n<\/td>\n<td width=\"25%\">\n<p>N\/A<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"font-weight: 400;\"><span>\u00a0<\/span><\/p>\n<h1><a name=\"_Toc203576705\"><\/a><span>5.\u00a0\u00a0\u00a0\u00a0<\/span><span>How Do We Collect the Data?<\/span><span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/h1>\n<h2><a name=\"_Toc203576706\"><\/a>5.1.Methods of Data Collection<\/h2>\n<p style=\"font-weight: 400;\">Raha collects personal data through the following methods:<\/p>\n<table>\n<tbody>\n<tr>\n<td>\n<p>Method<\/p>\n<\/td>\n<td>\n<p>Type of Data Collected<\/p>\n<\/td>\n<td>\n<p>Collection Type<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>Account registration form (e-form)<\/p>\n<\/td>\n<td>\n<p>Name, mobile number, email address<\/p>\n<\/td>\n<td>\n<p>Direct<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>Booking and service workflows<\/p>\n<\/td>\n<td>\n<p>Trip schedules, resource assignment, booking statuses<\/p>\n<\/td>\n<td>\n<p>Direct<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>Worker onboarding and management<\/p>\n<\/td>\n<td>\n<p>Worker name, ID number, availability, shift and booking history<\/p>\n<\/td>\n<td>\n<p>Direct<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>System-generated logs<\/p>\n<\/td>\n<td>\n<p>Login activity, feedback, timestamps, approximate location<\/p>\n<\/td>\n<td>\n<p>Indirect<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>Device-based location detection<\/p>\n<\/td>\n<td>\n<p>Approximate location during service use<\/p>\n<\/td>\n<td>\n<p>Indirect<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<h2><a name=\"_Toc203576707\"><\/a>5.2.The purpose of Collection and Processing<br \/>Personal data is collected and processed strictly to support Raha\u2019s business operations, including:<\/h2>\n<ul style=\"font-weight: 400;\">\n<li>Facilitating on-demand and live-in domestic labor bookings<\/li>\n<li>Worker assignment, scheduling, and performance tracking<\/li>\n<li>Customer support, notifications, and service updates<\/li>\n<li>Internal analysis, reporting, and quality assurance<\/li>\n<li>Compliance with regulatory, legal, and operational obligations<\/li>\n<\/ul>\n<h2><a name=\"_Toc203576708\"><\/a>5.3.Legal Basis for Processing<\/h2>\n<p style=\"font-weight: 400;\">The processing of personal data is conducted on one or more of the following legal bases as defined under the PDPL:<\/p>\n<ul style=\"font-weight: 400;\">\n<li>Consent: When required, e.g., for enabling device location services<\/li>\n<li>Contractual Necessity: To provide services that you have requested by registering and making bookings<\/li>\n<li>Legitimate Interest: For service improvement, fraud prevention, and performance monitoring<\/li>\n<li>Legal Obligation: For compliance with labor, tax, and audit regulations applicable in the Kingdom of Saudi Arabia<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">Raha does not rely on publicly available sources, nor does it collect personally identifiable data unless directly required for service provision. Any analytics conducted on anonymized data is performed in compliance with Article (9) of the PDPL Implementing Regulation.<\/p>\n<h2><a name=\"_Toc203576709\"><\/a>5.4.Data Minimization and Integrity<\/h2>\n<p style=\"font-weight: 400;\">Raha ensures that the personal data collected is:<\/p>\n<ul style=\"font-weight: 400;\">\n<li>Limited to the minimum necessary to fulfill the stated purposes<\/li>\n<li>Relevant, accurate, and not excessive<\/li>\n<li>Collected using clear and direct methods free from deception or manipulation<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<h2><a name=\"_Toc203576710\"><\/a>5.5.Consent Conditions<\/h2>\n<p style=\"font-weight: 400;\">Consent is only requested when necessary. Consent is never used as a precondition for accessing basic services unless the data is essential to deliver that service.<\/p>\n<h1><a name=\"_Toc203576711\"><\/a><span>6.\u00a0\u00a0\u00a0\u00a0<\/span><span>Mechanism and Purpose of Personal Data Processing<\/span><\/h1>\n<p style=\"font-weight: 400;\">Raha processes personal data to support its core domestic labour services through structured and secure data handling across each stage of the data lifecycle: collection, storage, usage, sharing, and destruction. The following table outlines the processing objectives and operations at each stage:<\/p>\n<table width=\"100%\">\n<tbody>\n<tr>\n<td width=\"14%\">\n<p><strong>Lifecycle Stage<\/strong><\/p>\n<\/td>\n<td width=\"22%\">\n<p><strong>General Objective<\/strong><\/p>\n<\/td>\n<td width=\"41%\">\n<p><strong>Specific Operations<\/strong><\/p>\n<\/td>\n<td width=\"21%\">\n<p><strong>Data Involved<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"14%\">\n<p><strong>Collection<\/strong><\/p>\n<\/td>\n<td width=\"22%\">\n<p>Enable service delivery<\/p>\n<\/td>\n<td width=\"41%\">\n<p>&#8211; User registration<\/p>\n<p>&#8211; Booking requests<\/p>\n<p>&#8211; Worker onboarding<\/p>\n<\/td>\n<td width=\"21%\">\n<p>Account data, worker data, operational data<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"14%\">\n<p><strong>Storage<\/strong><\/p>\n<\/td>\n<td width=\"22%\">\n<p>Secure data retention for operations and compliance<\/p>\n<\/td>\n<td width=\"41%\">\n<p>&#8211; Storing customer data within the bounds of the Kingdom with RBAC and encryption<\/p>\n<p>&#8211; Worker and trip records in secured databases<\/p>\n<\/td>\n<td width=\"21%\">\n<p>All collected data<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"14%\">\n<p><strong>Usage<\/strong><\/p>\n<\/td>\n<td width=\"22%\">\n<p>Provide services and improve quality<\/p>\n<\/td>\n<td width=\"41%\">\n<p>&#8211; Booking and scheduling<\/p>\n<p>&#8211; Customer notifications<\/p>\n<p>&#8211; KPI reporting<\/p>\n<p>&#8211; Feedback review<\/p>\n<\/td>\n<td width=\"21%\">\n<p>Operational data, system data<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"14%\">\n<p><strong>Sharing<\/strong><\/p>\n<\/td>\n<td width=\"22%\">\n<p>Legal and customer-authorized data sharing<\/p>\n<\/td>\n<td width=\"41%\">\n<p>&#8211; Sharing data only with regulatory authorities if required by law<\/p>\n<p>&#8211; No third-party sharing without explicit consent<\/p>\n<\/td>\n<td width=\"21%\">\n<p>Customer and worker data<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"14%\">\n<p><strong>Destruction<\/strong><\/p>\n<\/td>\n<td width=\"22%\">\n<p>Compliant data disposal<\/p>\n<\/td>\n<td width=\"41%\">\n<p>&#8211; Data deletion after defined retention periods.<\/p>\n<p>&#8211; Secure deletion methods<\/p>\n<\/td>\n<td width=\"21%\">\n<p>All data categories, depending on retention rules<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<p style=\"font-weight: 400;\">All processing activities are carried out under strict access controls, operational monitoring, and based on legitimate, contractual, or legal bases as outlined previously.<\/p>\n<h1><a name=\"_Toc203576712\"><\/a><span>7.\u00a0\u00a0\u00a0\u00a0<\/span><span>Disclosure of Personal Data to Third Parties<\/span><\/h1>\n<p style=\"font-weight: 400;\">Raha does not disclose personal data to any external parties outside the Kingdom of Saudi Arabia. All data processing and storage are performed on infrastructure located within the Kingdom.<\/p>\n<p style=\"font-weight: 400;\">Disclosure Inside the Kingdom:<\/p>\n<p style=\"font-weight: 400;\">Personal data may be disclosed to the following entities within Saudi Arabia, but only when legally required or with explicit consent from you:<\/p>\n<table>\n<tbody>\n<tr>\n<td>\n<p><strong>Entity<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>Description<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>Purpose of Disclosure<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>Disclosure Frequency<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>Governmental Authorities<\/p>\n<\/td>\n<td>\n<p>Regulatory or judicial bodies (e.g., Ministry of Human Resources, tax authorities)<\/p>\n<\/td>\n<td>\n<p>Legal compliance and audit obligations<\/p>\n<\/td>\n<td>\n<p>Occasional (as required)<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"font-weight: 400;\"><span>\u00a0<\/span><\/p>\n<p style=\"font-weight: 400;\">Raha does not engage in third-party data sharing for marketing, advertising, or profiling purposes.<\/p>\n<p style=\"font-weight: 400;\">The company ensures that any disclosure complies with applicable PDPL requirements, and all disclosures are logged and subject to access control.<\/p>\n<h1><a name=\"_Toc203576713\"><\/a><span>8.\u00a0\u00a0\u00a0\u00a0<\/span><span>Your Rights<\/span><\/h1>\n<p style=\"font-weight: 400;\">Under the Saudi Personal Data Protection Law (PDPL), Data Subjects using the Raha platform are entitled to the following rights concerning their personal data:<\/p>\n<table>\n<tbody>\n<tr>\n<td>\n<p><strong>Right<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>Description<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><strong>Right to Be Informed<\/strong><\/p>\n<\/td>\n<td>\n<p>You have the right to be informed of the legal basis, purpose, and method of collecting your personal data. Raha commits to processing your data only for the purposes described in this Privacy Policy.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><strong>Right to Access<\/strong><\/p>\n<\/td>\n<td>\n<p>You may request access to your personal data held by Raha. Where technically feasible, you can request a copy of your data using one of the contact methods mentioned in this Privacy Policy.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><strong>Right to Receive Data<\/strong><\/p>\n<\/td>\n<td>\n<p>Upon request, you can receive a copy of your personal data in a readable, structured, and commonly used format, or as a printed hard copy if needed.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><strong>Right to Rectify<\/strong><\/p>\n<\/td>\n<td>\n<p>You can request correction, completion, or updating of inaccurate or outdated personal data.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><strong>Right to Erasure<\/strong><\/p>\n<\/td>\n<td>\n<p>You may request deletion of your personal data if it is no longer necessary for the purposes for which it was collected, unless retention is legally required.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><strong>Right to Withdraw Consent<\/strong><\/p>\n<\/td>\n<td>\n<p>Where your data is processed based on consent, you may withdraw that consent at any time. Withdrawal will not affect any prior lawful processing.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><strong>Right to Lodge a Complaint<\/strong><\/p>\n<\/td>\n<td>\n<p>If you believe your rights under the PDPL have been violated, you have the right to file a complaint with the Saudi Data and Artificial Intelligence Authority (SDAIA).<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<p style=\"font-weight: 400;\"><strong>Exercising Your Rights<\/strong><\/p>\n<p style=\"font-weight: 400;\">To exercise any of the above rights, you may contact us via one of the following communication channels:<\/p>\n<ul style=\"font-weight: 400;\">\n<li><strong>Email:<\/strong><span>\u00a0<\/span>DPO@smasco.com<\/li>\n<li><strong>Live Chat:<\/strong><span>\u00a0<\/span>Available within the Raha mobile application<\/li>\n<li><strong>Customer Care:<\/strong><span>\u00a0<\/span>+966<span>\u00a0<\/span><a href=\"tel:920010133\">920010133<\/a><\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">Raha will acknowledge your request within<span>\u00a0<\/span><strong>5 business days<\/strong><span>\u00a0<\/span>and will respond within a maximum of<span>\u00a0<\/span><strong>30 calendar days<\/strong>, unless a legal obligation or complexity requires an extension.<\/p>\n<p style=\"font-weight: 400;\">In the event where an extension is needed, Raha\u2019s team will contact you to inform you of the delay and the reasons why the extension is needed.<\/p>\n<h1><a name=\"_Toc203576714\"><\/a><span>9.\u00a0\u00a0\u00a0\u00a0<\/span><span>Complaints and Objections<\/span><\/h1>\n<p style=\"font-weight: 400;\">Raha is committed to upholding your rights under the<span>\u00a0<\/span><strong>Saudi Personal Data Protection Law (PDPL)<\/strong>. If you believe that your rights have not been respected, for example, if you were unable to exercise your rights within the legally required period or if you object to the processing of your personal data, you have the right to file a formal complaint.<\/p>\n<p style=\"font-weight: 400;\"><strong>How to File a Complaint or Objection<\/strong><\/p>\n<p style=\"font-weight: 400;\">You can submit your complaint or objection through one of the following channels:<\/p>\n<ul style=\"font-weight: 400;\">\n<li><strong>Email:<\/strong><span>\u00a0<\/span>DPO@smasco.com<\/li>\n<li><strong>Live Chat:<\/strong><span>\u00a0<\/span>Available within the Raha mobile application<\/li>\n<li><strong>Customer Care:<\/strong><span>\u00a0<\/span>+966<span>\u00a0<\/span><a href=\"tel:920010133\">920010133<\/a><\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>Responsible Department<\/strong><\/p>\n<p style=\"font-weight: 400;\">All complaints are received and processed by<span>\u00a0<\/span><strong>SMASCO\u2019s Data Protection Office<\/strong>.<\/p>\n<ul style=\"font-weight: 400;\">\n<li><strong>Department:<\/strong><span>\u00a0<\/span>Data Protection Office<\/li>\n<li><strong>Email:<\/strong><span>\u00a0<\/span>DPO@smasco.com<\/li>\n<li><strong>Working Hours:<\/strong><span>\u00a0<\/span>Sunday to Thursday, 9:00 AM to 5:00 PM KSA time<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>Complaint Handling Timeline<\/strong><\/p>\n<ul style=\"font-weight: 400;\">\n<li><strong>Acknowledgment:<\/strong><span>\u00a0<\/span>Within 5 business days of receipt<\/li>\n<li><strong>Investigation and Resolution:<\/strong><span>\u00a0<\/span>Within 30 calendar days from the date of acknowledgment<\/li>\n<li><strong>Notification of Outcome:<\/strong><span>\u00a0<\/span>You will be notified of the result via your preferred contact method<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">If you are not satisfied with the resolution provided by SMASCO, you may escalate your complaint to the Competent Authority:<\/p>\n<ul style=\"font-weight: 400;\">\n<li>Supervisory Authority: Saudi Data and Artificial Intelligence Authority (SDAIA)<\/li>\n<li>Website:<span>\u00a0<\/span><a href=\"https:\/\/sdaia.gov.sa\">https:\/\/sdaia.gov.sa<\/a><\/li>\n<li><span>National Data Governance Platform \u201cDGP\u201d Website:\u00a0<\/span><span>https:\/\/dgp.sdaia.gov.sa<\/span><\/li>\n<\/ul>\n<h1><a name=\"_Toc203576715\"><\/a>10.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span>\u00a0<\/span>Privacy Policy Availability, Notification, and Updates<\/h1>\n<p style=\"font-weight: 400;\">Raha is committed to ensuring transparency in how personal data is collected and processed. To that end, this Privacy Policy is:<\/p>\n<p style=\"font-weight: 400;\"><strong>Notification and Awareness<\/strong><\/p>\n<p style=\"font-weight: 400;\">Raha uses the following channels to notify users about this Privacy Policy and any updates:<\/p>\n<ul style=\"font-weight: 400;\">\n<li><strong>In-app notifications<\/strong><span>\u00a0<\/span>Marketing department will send push notification to the customers<\/li>\n<li><strong>Email or SMS alerts<\/strong><span>\u00a0<\/span>Marketing department will send push notification to the customers<\/li>\n<li><strong>On-screen privacy notices<\/strong><span>\u00a0<\/span>Marketing department will send push notification to the customers<\/li>\n<li><strong>Live chat and call center agents<\/strong><span>\u00a0<\/span>Marketing department will send push notification to the customers<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>Policy Review and Updates<\/strong><\/p>\n<p style=\"font-weight: 400;\">This Privacy Policy is reviewed periodically by SMASCO\u2019s Data Protection Office to ensure alignment with:<\/p>\n<ul style=\"font-weight: 400;\">\n<li>Saudi Personal Data Protection Law (PDPL)<\/li>\n<li>Internal policies and changes in operations<\/li>\n<li>Regulatory updates or supervisory authority guidance<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">All updates are documented in a version control log, and the effective date of the latest version is 15\/07\/2025.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1.\u00a0\u00a0\u00a0\u00a0Who Are we? Saudi Manpower Solutions Company (SMASCO) is a registered entity under the Saudi Ministry of Commerce and holds trademarks in line with regulatory requirements. SMASCO specializes in providing comprehensive workforce solutions across various sectors, including domestic labour, corporate staffing, and project-based manpower services. The company operates under the licensing and oversight of the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"Privacy Policy - SMASCO","_seopress_titles_desc":"Discover SMASCO&#039;s Privacy Policy to safeguard your data and personal information. Learn how SMASCO collects &amp; protects data, ensuring your rights are respected.","_seopress_robots_index":"","_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:heading -->\n<h2>Who we are<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>Our website address is: https:\/\/www.smasco.com.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2>Comments<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor\u2019s IP address and browser user agent string to help spam detection.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https:\/\/automattic.com\/privacy\/. After approval of your comment, your profile picture is visible to the public in the context of your comment.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2>Media<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2>Cookies<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select \"Remember Me\", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2>Embedded content from other websites<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2>Who we share your data with<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you request a password reset, your IP address will be included in the reset email.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2>How long we retain your data<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2>What rights you have over your data<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2>Where your data is sent<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>Visitor comments may be checked through an automated spam detection service.<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.smasco.com\/en\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smasco.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.smasco.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.smasco.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smasco.com\/en\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":3,"href":"https:\/\/www.smasco.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":2274,"href":"https:\/\/www.smasco.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions\/2274"}],"wp:attachment":[{"href":"https:\/\/www.smasco.com\/en\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}